Refund and Return Policy
At Gun and Ammunition, we strive to ensure your complete satisfaction with every purchase you make from our website. We understand that circumstances may arise where a refund or return is necessary, and we have established the following policy to guide you through the process.
Firearm Returns
Due to the nature of firearms, we are unable to accept returns on firearms once they have been transferred to the customer. It is essential to thoroughly research and consider your purchase before finalizing the transaction. We encourage you to consult our knowledgeable staff or Ruger’s official resources to make an informed decision.
In the unlikely event that you encounter a manufacturer’s defect or an issue with your firearm, we recommend contacting Ruger directly, as they offer excellent customer support and warranty services. Ruger stands behind their products and will work diligently to resolve any legitimate concerns you may have.
Ammunition Returns
For safety and regulatory reasons, we cannot accept returns or offer refunds on ammunition purchases. It is crucial to review your order carefully before placing it to ensure the correct caliber, quantity, and product. We encourage customers to familiarize themselves with local laws and regulations regarding ammunition purchases to avoid any legal complications.
Order Cancellations
If you wish to cancel your order before it has been shipped, please contact our customer service team as soon as possible. We will make every effort to accommodate your request. However, please note that once an order has been shipped, it cannot be canceled, and our standard refund and return policy will apply.
Refunds
In certain circumstances, we may offer refunds for specific products. To be eligible for a refund, the following conditions must be met:
- The product must be unopened, unused, and in its original packaging.
- The product must be in resalable condition, free from any damage or signs of wear.
- The request for a refund must be made within 30 days of the original purchase date.
To initiate a refund request, please contact our customer service team, providing the necessary details such as your order number, product information, and reason for the refund. Our team will guide you through the process and provide further instructions.
Please note that the refund process may take some time to complete, including inspection of the returned item and processing the refund payment. We appreciate your patience and understanding in this regard.
Shipping Costs
Shipping costs are non-refundable, except in cases where the return or refund is a result of an error on our part. If you receive a defective or incorrect item, please contact us immediately, and we will arrange for the return shipping at our expense.
Exchanges
Unfortunately, we do not offer direct exchanges for firearms or ammunition. If you wish to exchange a firearm, you will need to follow the return process outlined above and place a new order for the desired firearm. Similarly, ammunition cannot be exchanged due to safety and regulatory reasons.
Additional Considerations
It is essential to comply with all federal, state, and local laws and regulations governing the purchase, ownership, and transfer of firearms and ammunition. It is the responsibility of the customer to ensure that they are legally eligible to possess firearms and ammunition in their jurisdiction.
Please note that our refund and return policy applies to purchases made directly through our website. If you have purchased a Ruger firearm or ammunition from another retailer, please refer to their respective refund and return policies.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact our customer service team. We are here to assist you and provide the necessary support to ensure your satisfaction.
Thank you for choosing Gun and Ammunition. We appreciate your trust and look forward to serving you with top-quality Ruger firearms and ammunition.